1. FAQs
  2. Packaging & Sustainability

How to return your packaging (insulation and ice packs)

You can return your insulation and ice packs to us for free so we can re-use them again and again. If you can send them back to us, you’ll be helping us create a circular economy and reduce our environmental footprint, which is something we take seriously.

Here’s what you need to do:

  1. Save up the insulation from to 2-3 deliveries (we can’t take any other packaging).
  2. Download and print your free returns label by clicking here. Make sure any other address labels on the box are covered or removed.
  3. Drop your parcel off at your local collection point; they’ll handle the rest.